Legal
Privacy Policy
This Privacy Policy explains how GlacierHook Outfitters (“we”, “us” or “our”) collects, uses and protects information when you browse our site, explore ice fishing bundles or place an order.
GlacierHook Outfitters is a gear brand with a global audience. We do not tie this policy to any single country, and local consumer laws in your region may provide additional rights.
1. Who we are
GlacierHook Outfitters is an online brand that focuses on ice-oriented equipment bundles, layouts and field-note tools. We operate this website to present products, ideas and content about ice fishing trips in a neutral, non-regional way.
For any privacy-related questions, you can contact us at support@glacierhook.com .
2. Information we collect
The exact information we collect depends on how you use the site. We try to keep it as light as possible while still being able to run an online store safely.
2.1. Information you provide directly
- Account details. If you create an account we may store your name, email address, encrypted password and basic preferences, such as language or favorite bundle types.
- Order details. When you place an order we process information needed to fulfill it: contact details, shipping address, selected products, and transaction-related details from your chosen payment method (processed by our payment partners).
- Messages and support. When you write to us (email or contact form), we store the content of your message and our replies so we can follow up and improve support.
2.2. Information collected automatically
- Technical data. When you visit the site, basic technical data may be logged: IP address, browser type, device information, approximate region (derived from IP), pages visited and timestamps.
- Usage patterns. We may collect anonymized or aggregated information about how visitors move through the site: which pages are most popular, which bundle layouts attract more views and how often users return.
2.3. Cookies and similar technologies
We may use cookies or similar technologies to keep you signed in, remember items in your cart and measure site performance. You can control cookies through your browser settings; disabling them may limit some features.
3. How we use your information
We use the information described above for the following:
- To operate, maintain and improve our website and services.
- To process orders, payments, shipments and refunds.
- To prevent fraud, abuse and unsafe use of our services.
- To respond to your questions, feedback and support requests.
- To understand which layouts and bundles people are interested in so we can design better kits.
- To send you optional service or marketing emails, where permitted and only if you choose to receive them.
4. Legal bases and regional notes
Because GlacierHook Outfitters serves customers in different regions, our data practices are designed to align with common privacy principles such as purpose limitation, data minimization and security by design.
Where specific privacy laws apply (for example, in your country or state), we will handle your information according to those rules. This may include additional rights for you, such as the right to access, correct, delete or restrict the use of your personal data.
5. When we share information
We do not sell your personal information. We may share data only in limited, practical cases:
- Service providers. Trusted partners who help us run the store (payment processors, hosting, email tools, anti-fraud services). They only receive what is necessary to provide their service and must protect it.
- Legal requirements. When the law requires us to do so, or to protect our rights, property, safety or that of others, we may disclose relevant information to authorities or third parties.
- Business changes. If GlacierHook Outfitters is involved in a merger, acquisition or similar event, we may transfer data as part of that process, always respecting existing privacy commitments.
6. Storage, location and retention
Our website and supporting services may store data on servers in different countries. Regardless of location, we apply protective measures that aim to keep your information secure and handled in a consistent way.
We keep personal data only for as long as needed: to operate the site, fulfill your orders, meet legal obligations, resolve disputes and enforce agreements. When data is no longer required, we remove or anonymize it.
7. Security
We use reasonable technical and organizational measures to protect your data, including encrypted connections where appropriate and restricted access to internal tools.
No website or service can promise perfect security. If we become aware of a data incident that affects you, we will investigate and, where required, notify you and regulators.
8. Your choices and rights
Depending on your local laws, you may have the right to access, update, correct or delete certain personal data we hold about you.
- Request a copy of the personal information we hold.
- Ask us to correct inaccurate or incomplete personal information.
- Ask us to delete certain data, subject to legal and contractual limits.
- Object to or restrict certain processing, such as direct marketing.
To exercise these rights, contact us at support@glacierhook.com . We may need to verify your identity before responding.
9. Children’s privacy
This site is intended for adult customers who plan and run ice fishing trips. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will review and act where appropriate.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle information.
When we make significant changes, we will adjust the “last updated” date and, where appropriate, provide a more visible notice on the site.
Last updated: 2025
11. Contact
If you have questions about this Privacy Policy or how we handle your information, you can send us an email at support@glacierhook.com with “Privacy” in the subject line.